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Online Security

Important Notice to Online Banking Customers

Your security is our top priority.  Our online security features help to confirm your identification when signing into our online banking service through our multi factor authentication process.

After you have initially signed up for e-bank, we will send your temporary password to you by mail.  You will then be asked to change your password to one of your choosing.  Next, a random image will appear; you will enter a brief personal pass phrase, and answer three (3) security challenge questions.  You may also choose to register your personal computer so that you do not have to answer the security questions each time you login.  The image, personal pass phrase, and challenge questions all work together to help:

Protect Your Account.  When someone tries to access an account from an unrecognized computer they must answer one of your challenge questions correctly.  So even if your log in ID and password have been stolen through spyware, a phony Website, or other means, the thief would be required to answer a challenge question to get access to the account.  This would prevent them from accessing your account information.

Confirm the Website’s validity.  Once you enter your login ID and click the submit button, you will see your secret image and phrase.    This capability targets a fraud called spoofing, and will help ensure that you are not fooled by fake versions of our Website. If the image and phrase do not appear, you could be at a fraudulent site. You should exit that Website and contact us immediately if this happens.

Once again, customer security is very important to us at Montana State Bank.  We strive to continue to provide our customers with a safe and secure internet banking environment.  If you should have any questions about our e-bank or security measures, please call us at 406-765-2800 or 800-368-2808 or stop in during our regular banking hours.